Customer Service Representative - Welsh - #2090021

**We're Happy to help relocate the right Candidate to Belfast, Northern Ireland as this is an office Based Role - So relocation is required.**

Role & Responsibilities:

• Providing customer support via telephone, e-mail and other methods in Welsh and English.
• Ensuring a high level of customer service to our candidates and clients.
• Resolving customer queries on a first call resolution basis.
• Where first call resolution isn’t possible, ensuring that you follow relevant escalation procedures.
• Following your assigned daily schedules and tasks.
• Taking part in in motivational activities.
• Using and implementing feedback given during monitoring and coaching sessions.
• Ensuring data security and upholding GDPR regulations.
• Achieving all individual KPIs including (but not limited to) AHT, QA, PPH.

The Person

• Who is passionate about delivering outstanding customer service.
• Who has excellent verbal and written communication skills.
• With high levels of accuracy and an attention to detail in the work that you do.
• Who is punctual and conscientious and takes pride in coming to work and coming to work on time.

Essential Criteria:

• Minimum 6 months’ experience in the customer service industry.

Excellent verbal and written communication skills in both Welsh and English a with professional telephone etiquette.

Desirable Criteria: (used in the event of high-volume applications):

• 12 months’ contact centre experience dealing with customer queries via phone.

Hours of work:

• 40 hours per week.
• Candidates must be fully flexible for rotational shift patterns, currently between Monday to Friday 08:00 – 20:00 and Saturday 08:00 – 12:00 (Saturday 1 in 3).
• Permanent contract.