Customer Success Executive - #1772385

Fancy the opportunity to join a fast-growing, innovative technology company that is seeking a Customer Success Executive to join their team here in Belfast? In this role, you'll play a key part in strengthening client relationships, driving customer growth, and ensuring the successful delivery of solutions to a portfolio of valued B2B clients.

This is an exciting opportunity to progress your career within a supportive environment that encourages initiative, professional development, and long-term impact.

Key Responsibilities

• Manage and develop multiple client accounts, acting as a trusted advisor and identifying growth opportunities


• Lead contract negotiations and upsell discussions that align client and company goals


• Represent the business at external meetings, industry conferences, and events (occasional UK travel required)


• Collaborate cross-functionally with engineering and product teams to deliver seamless customer experiences and new product rollouts


• Support the onboarding of new clients and coordinate smooth handovers between teams


• Monitor account performance and provide regular updates and reports to both internal stakeholders and clients


• Stay up to date with market, industry, and customer trends to drive strategic growth opportunities


• Assist junior colleagues where appropriate and contribute to knowledge sharing within the team


• Resolve product-related issues efficiently by liaising with technical teams

What you'll need for success:

Essential:

• Minimum 1 year of experience in a customer-facing or account management role, preferably within technology, insurance, financial services, utilities, or consulting


• Proven experience managing multiple B2B accounts in a target-driven environment


• Strong analytical abilities and excellent proficiency in Microsoft Excel


• Excellent verbal and written communication skills


• Self-motivated with a demonstrable ability to learn new skills independently

Desirable:

• Familiarity with data-driven customer success strategies and/or CRM platforms

Please reach out to Aoife Quinn at for further details.