Operations Support Administrator - #1770952

Due to the expansion of our business in general and specifically our End Point Assessment provision, we are looking to find an exceptional and talented individual to join the team here at ETA, based in our Chorley office

We are an Investors in People (IIP) Gold organisation and offer a more than comparable benefits package to our staff as well as priding ourselves on an inclusive and supportive culture

We operate in a regulatory sector and our new recruit must have the dedication and personal skills to provide excellent customer experience at all times whilst working within strict and demanding deadlines

Attitudes and behaviours are equally as important as skills and experience here at ETA. Therefore, we are willing to provide training, support and upskilling where necessary to the right candidate. Ideally an administration/customer service background with experience of team leading/managing a small team would meet the requirements for this role

Key Purpose To liaise with customers, ETA colleagues and contractors in ensuring the quality delivery of administration relating to our operations support function whilst maintaining full compliance with all ETA, regulatory body and apprenticeship standards requirements

Key Responsibilities Delivering the day to day operational support activities

Undertaking assessment administration to include observation and invigilation

Contribute to the regular review, maintenance and update of the extensive document and assessment material library (proofing & edit)

Contribute to the continuous improvement of ETA’s operational activities

Excellent administration and organisational skills

Confident, self-motivated communicator

Excellent ICT skills and knowledge

Good relationship development and team building skills

Ability to work under pressure and hit deadlines



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