Administration Officer (29th May Start) - #1726884

We have a fantastic opportunity for you to join our client, based in Belfast as a full-time Administrator. This is a long-term temporary opportunity.

Our client is Northern Ireland’s Leading Public Sector Employer.

Administrator Pay Rate: £12.97 per hour

Start Date: 29th May

Benefits working with NICS:

• On the job training provided


• Long term opportunity – 51 weeks with possibility of extension


• No experience required


• Gain valuable skills and progress your career


• Diverse and inclusive employer with active social mobility policies

Administrator hours of work:

• Monday to Friday


• 37 hours shift pattern – rota between 8am-8pm

Job Duties: 

Your responsibilities will include, but not be limited to:-

•To competently use the telephone as this is the primary means of customer contact through inbound and outbound calls.

•To help and support our diverse group of customers by delivering a quality service, communicating clearly and effectively, providing accurate information, and influencing/negotiating to successfully resolve queries and/or action any changes to their personal circumstances in what can be difficult and sensitive situations.

•Take personal accountability for every customer/stakeholder you have contact with.

•Consider each customer’s case as a whole, making the right decisions at the right time.

•Give clear and explainable reasons for your decisions.

•Be polite and professional, treating customers with respect.

•Adapting your behaviour to meet the needs of our diverse customers.

•Maintaining clerical and electronic records.

•To listen, be honest, be empathetic and compassionate and always remain composed and professional in what can sometimes be a challenging environment.

•To protect Departmental and our customer’s personal information adhering to all security policies and procedures.

•To ensure that all actions required to maintain the claimant’s digital account are completed promptly and accurately.

•To work on your own and collaboratively, effectively, and flexibly within a team and contribute towards team expectations.

•Take responsibility for your own development to improve competency and skills, supporting and coaching others to do the same.

•Use a range of computer systems, telephony, and digital platforms.

Sickness/Absence:

Due to the nature of the training, full attendance is important during the training period, noncompliance may lead to your assignment being ended early. Emergency leave will be considered on a case by case basis.

Essential Criteria: 

Must have 5 GCSEs including Maths & English – Certificates required

Please apply via link or contact **********@therecruitmentco.uk