Service Delivery Manager for Network Operations (H/F) - AIRBUS OPERATIONS LIMITED - #1725716

Job Description: Subject to the successful closing of the transaction with Spirit, after obtaining relevant regulatory approvalsJob Summary:The Service Delivery Manager (SDM) for Network Operations leads the delivery of end-to-end IT services to internal customers, ensuring alignment with business objectives and effective service management practices. This role requires strategic planning, strong leadership skills, and a deep understanding of ITIL processes. The SDM collaborates with cross-functional teams to enhance service quality, drive continuous improvement initiatives, and manage service provider contracts.Key Responsibilities:

• Ensure Network operations for the site in line or above stringent commitments on internal and external Service Level Agreements.
• The role is to manage and lead outsourced teams to deliver, maintain and support all Airbus Sites included in IT activity perimeter so that Airbus IT is able to provide a reliable service to all Airbus employees located on this site
• Ensure strict quality gates guaranteeing the maturity at entry into service of Network services.
• Ensure the interface with sensitive and non-sensitive Businesses on Network topics.
• Ensure the interface with Site Management on Network topics
• Ensure the interface with Site Security on Network topics
• Be the focal point for Network topics and the ambassador of the connectivity PSL on site

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Previous experience in IT service management, preferably in a large enterprise environment.
• Knowledge in Network, routing, switching, Network infrastructure; Comfortable with VLAN , VRFs, NAC, WIFI, optical fibre, copper cabling technologies
• In-depth knowledge of ITIL processes and best practices.
• Proven ability to lead and develop high-performing teams.
• Excellent communication and interpersonal skills.
• Strong project management abilities, with experience managing multiple projects simultaneously.
• Solid grasp of IT infrastructure components, including networks, servers, storage systems, and cloud platforms.
• Experience with service desk ticketing tools such as BMC Remedy or JIRA Service Desk.
• Knowledge of IT asset management principles and practices

#SP_TRAThis job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.Company: Airbus Operations LimitedEmployment Type:Permanent-------Experience Level:ProfessionalJob Family:Digital By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected] . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.