Quality Manager (Resident At Borima. Bulgaria) - #1724159

Quality Manager

Job Family – Quality

This family is dedicated to developing, implementing and maintaining an effective quality management system that drives a quality mindset and continuous improvement, safe systems of work and behavioural practices at all levels of the organisation

Job Summary

This role is focused on the effective deployment, development, monitoring and management of the

Quality framework, policy and process in line with overall Quality strategy

Duties And Responsibilities

• Effectively implements Survitec quality procedures for all allocated sites, in line with legislation, regulatory and Survitec guidelines. Documents and maintains the register of quality approvals, procedures and accreditations for allocated sites / geographies.
• Communicates to all allocated sites Survitec quality procedures, ensuring all relevant regional Survitec colleagues are aware of their responsibilities in supporting / upholding Survitec QHSE processes
• Manages operational, technical audits in line with the Survitec audit calendar
• Participates in quality, non-conformance and complaint investigations, ensuring findings are documented, reported and escalated appropriately. Monitors and follows up on supplier CAPA and improvement actions
• Contributes to statistical analyses on which to base recommendations for improvement
• Advises business leaders and senior managers of compliance issues or matters requiring supplier quality development or improvement
• Creates an environment where everyone in the team can live the Survitec Values
• Creates an inclusive environment where our people feel valued, appreciated and free to be who they are at work
• Understands, upholds and contributes to creating a safety-first culture within Survitec. Ensures a safe and healthy working environment
• Develops own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gains or maintains external professional accreditation where relevant to improve performance and fulfil personal potential. Maintains an in-depth understanding of technology, external regulation, and industry best practices through ongoing education and reading specialist media.
  
  

Skills

• Lead cross-functional teams in pursuit of performance improvements aligned to department and organizational goals, leadership advocate, and partner.
• Analyze and present data to all levels of leadership.
• Certify product approval documentation such as Certificate of Conformity/Declaration of Conformity in line with Survitec’s compliance requirements.
• Participates in supplier quality, non-conformance and customer complaint investigations, ensuring findings are documented, reported and escalated appropriately. Monitors and follows up on CAPA and improvement actions.
• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Gains the confidence and trust of others through honesty, integrity, and authenticity.
• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Anticipates and balances the needs of multiple stakeholders.
• Uses compelling arguments to gain the support and commitment of others
• Interprets and applies key financial indicators to make better business decisions
• Plans and prioritises work to meet commitments aligned with Survitec goals
• Operates effectively, even when things are not certain, or the way forward is not clear
• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Builds partnerships and works collaboratively with others to meet shared objectives.
  
  

Values

Drives safety culture

• Is a reliable source of reference on relevant safety standards and where these standards are at risk. Provides important insight into the root cause and corrective actions for such safety risks and issues. Raises issues and highlights own mistakes without fear to improve safety and wellbeing of self and others
  
  

Demonstrates commitment to delivering real value and confidence to our customers

• Understands the importance of being the representative of both internal and external customers. Demonstrates respect for those customers and is open and transparent about the delivery of service – only promises what they can deliver and delivers what they promise
  
  

We care for our people, investing in the development of teams and individuals

• Understands own role within the team and takes accountability for delivery – is good at closing out actions and proactively asks for help when issues arise. Communicates appropriately, shares knowledge (coaching, mentoring and supporting others to develop skills as appropriate). Works collaboratively with own team and others to meet business goals
• Takes time to listen and treats others with dignity, accepting and respecting other people’s
  
  

points of view or individuality. Understands how own behaviours impact others. We aim for excellence in everything we do

• Takes personal responsibility for ensuring excellence, getting the task done on time and to the
  
  

right standard. Consistently achieves targets, even when timescales are tight

• Committed and passionate about continuous improvement, looking to solve problems and avoid workarounds. Takes initiative and acts with confidence
  
  

We seek to innovate at every opportunity

• Takes an entrepreneurial approach to change, being comfortable and willing to try out new methods, processes, ways of working or techniques to make improvements
• Takes time to understand and explain the rationale for change to support the understanding of self and others
  
  

We act with integrity

• Acts in accordance with Survitec Values, especially in situations when it is difficult to do so
• Represents self and Survitec in an ethical manner that engenders trust from colleagues, customers and external regulators
  
  

(Refer to Survitec Code of Conduct for further information and examples)

Experience And Qualification

Educated to University degree level.

3 – 6 years of job-related experience, operating at fully competent level.

1 year of management experience may prove useful in this role, negotiating and influencing others towards best practice and functional objectives.

Experience with AS9100, ISO9001, or similar, Quality Management System (QMS) standards.

Proficient in English Language (Verbal and Written).

Certified Auditor able to facilitate/lead Internal and Supplier Quality Management System Audits.