Service Analytics Lead - Citi - #1713105

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi Belfast. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The Reference Data Services Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. They will have recognized technical authority for an area within the business.

The role requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. The successful candidate will provide advice and counsel related to the technology or operations of the business.

What You'll Do

• Manage complex and highly varying issues with significant potential impact on multiple operations' areas.
• Lead projects, resolve escalated operations' issues and/ or offer solutions at an advanced level.
• Liaise with multiple Operations teams/departments.
• Serve as analytical and/or procedural expert, representing a unit or team on cross functional processes or project deliverables.
• Stay abreast of the organization's operational procedures and best practices in business strategy and process/quality improvements; using such knowledge to recommend customized business solutions to internal clients.
• Serves as subject matter expert in business, planning and analysis for operations area supported.
• Act as advisor or coach to new or lower-level personnel on operational processes/procedures across multiple functions and/or departments.
• Provide in-depth and sophisticated analysis with interpretive thinking to define problems, develop innovative solutions, and streamline operational processes.
• Responsible management of overall resource management and allocation of work for assigned operations area for multiple teams/projects.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  
  
  

What we'll need from you

• Significant relevant experience
• Well-developed risk / control management skills and relevant experience managing operational functions.
• Candidate should have knowledge of managing controls applicable to the operations process. MCA (Master Central Agreement) knowledge preferable.
• Ability to influence and negotiate with senior leaders (across functions); ability to communicate with external parties
  
  
  

What we can offer you

This is a role that'll offer you the opportunity to build an in-depth knowledge of financial services operations. Every day there will be new business challenges that will help you develop new skills that can drive your career. We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources
  
  
  

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Job Family Group:

Operations - Services ------------------------------------------------------

Job Family:

Reference Data Services ------------------------------------------------------

Time Type:

Full time ------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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