M365 Manager (12 Month FTC) - #1698156

A global professional services organisation is looking for an experienced M365 Lead/Manager to take ownership of its enterprise collaboration and productivity suite. This is a pivotal role within the Digital Services team, providing hands-on leadership in managing and evolving Microsoft 365 applications, associated tools, and integrations across a large-scale, complex environment.

The ideal candidate will combine deep technical expertise with strategic thinking, strong communication skills, and experience delivering modern workplace solutions in a demanding, fast-paced setting.

Key Responsibilities:

• Serve as the technical lead and subject matter expert for all aspects of the Microsoft 365 ecosystem, including Office apps, SharePoint Online, Teams, OneDrive, and M365 administration tools.


• Oversee the configuration, deployment, patching, and maintenance of productivity tools and associated third-party integrations (e.g., PDF and template software, document editing add-ins).


• Lead a small, specialist support team focused on delivering third-line support and driving continuous service improvement.


• Manage global rollouts of new M365 features and services, including pilot testing, stakeholder engagement, training, and documentation.


• Provide guidance and support for enterprise initiatives involving collaboration tools and digital workspace optimisation.


• Collaborate with IT operations, security, and architecture teams to align services with enterprise standards and compliance requirements.


• Maintain and enhance internal documentation, operational playbooks, and configuration standards.


• Champion a service-focused culture with an emphasis on usability, resilience, and proactive support.


• Support environmental and sustainability initiatives through digital efficiency and resource-conscious solution design.

Essential Experience & Skills:

• Demonstrated experience in a third-line technical support or engineering role focused on Microsoft 365 services.


• Deep knowledge of Microsoft 365 platform administration and deployment.


• Proven success in delivering global solutions and providing technical leadership on enterprise-level projects.


• Familiarity with collaboration tools, digital document platforms, and web add-ins.


• Strong understanding of Windows environments, Active Directory, and cloud-based identity management.


• Hands-on experience with SharePoint Online, Teams, OneDrive for Business, and Office add-in deployments.


• Experience within a complex, fast-paced professional or regulated environment.


• Excellent troubleshooting, analytical, and stakeholder communication skills.

Desirable:

• Experience in environments using automation and scripting to manage Microsoft 365 services.


• Knowledge of legal or professional services document tools such as Litera, Templafy, or Adobe Acrobat Pro.


• Relevant Microsoft or cloud certifications.

What's on Offer:

• A collaborative, supportive culture where your ideas are valued.


• Flexible hybrid working model with high levels of autonomy.


• Opportunities for professional development and progression within a global team.


• A chance to make a meaningful impact in how thousands of professionals work and collaborate.

For further information on this vacancy, or any other IT job in Belfast or wider NI, please apply via the link below or contact Sean Doherty in the strictest confidence.

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