Business Assurance Analyst - #1693163

British Telecom


Date: 23 hours ago
City: Belfast
Contract type: Full time
Work schedule: Full day
British Telecom

Recruiter: Carla Ballinger


Hiring Manager: Praneej Premnath


Our hybrid working means in this role you are required to be in the office 3 days per week with the option of working from a place of your choice 2 days per week




Why this job matters



Group Business Services (GBS) is part of BT Group that delivers diverse range of business services across the whole of BT.  Our vision is to create an organisation that is fully aligned and integrated with the customer facing units.

With over 10,000 people strong workforce, we help drive business growth, enhance profitability, optimise the cost base and provide competitive differentiation. We continue to serve BT’s customers – both external and internal - as efficiently and effectively as possible. Our customers are at the heart of everything we do. 

In Assurance Operations our goal is to make it easy for our customers to pay on time, so we can bring in the cash for BT to invest in growth. We’re a global team– BT and third party - providing billing shared services to all our lines of business.  We understand how our customer facing units' finances work and help them find the right balance between revenue and credit.  We cover billing, collections & enquiries, assurance, payment services, credit risk & fraud and transformation.





What you’ll be doing



•    Support our ability to manage Assurance incidents within Assurance Operations. 

•    Ensure reporting is delivered in line with  defined Assurance framework and quality gates, identifies risk/failures to ensure billing is kept safe, reduces the risk of customer impacting incidents and ensures the customer experience is maintained/improved 

•    Reduce risk of customer impacting incidents by providing accurate reporting to enable assurance incidents to be managed and recovery activity carried out within the timelines agreed with BABT metrics. 

•    Provide support for Assurance Operations with reporting to demonstrate Assrurance accuracy and support remedial activities needed. 

•    Drive improvement in delivery of change and pro-active identification of future possible issues which impacts Assurance for the Brand / Channel, removing risk of future incidents or regulatory non-compliance.

 


The experience you'll need to succeed


•    Contract Assurance/Management background: 


 Understanding of key pillars of end-to-end Contract Assurance, with in-depth knowledge around: 

•    Clause reviews:
Contract Obligations SLAs and Risks review and control. Detailed knowledge of key clauses (SLA clause, Project milestone, Benchmarking, COLA, Late payment penalties, threshold commitments etc)

•     P&L: Detailed review of Contract P&L to ensure all cost and revenue are being accounted for and Contract is yielding and positive margin.

•    CGR risk and mitigation, ensure all risks reports in CGR have a mitigation plan, engage with CM to have detailed understanding on key risks.

•    Margin Analysis: Cost & Revenue monitoring and analysis as required, including Inventory reporting and control.

•    Pricing Accuracy: Ensure commercial inventory and billing is in line with agreed pricing in MSA.


•    Demonstrated excellence in communication and stakeholder relationship management, facilitating collaborative efforts with Brand/Channel operational leaders to address billing assurance concerns and improve the overall customer experience.


•    Experienced in programme and project management.


•    Telecommunications experience in bill-to-cash, business assurance, risk management, compliance, network operations, audit, or billing roles.


•    Industry experience in Business/Revenue/Risk Assurance or a related field, with expertise in tools and practices for assuring Usage/Non-Usage-based products and services.

 





The skills you’ll need



Operational Excellence


Regulatory Compliance


Root Cause Analysis


Issue Resolution


Continuous Improvement


Business Assurance


Stakeholder Management


Risk Management


Business Insights


Data Analysis


Business Process Improvement





Our leadership standards



Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.


Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.


Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.





About us


BT is part of BT Group, along with EE, Openreach, and Plusnet.


Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 


We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’


We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.  


This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.


A FEW POINTS TO NOTE:


Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.


We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.


DON'T MEET EVERY SINGLE REQUIREMENT?


Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.


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