Events Manager - #1689530
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Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our Hotel Events Team at the exclusive Stormont Hotel
Under the inspiring leadership of our General Manager, Eamonn Elliott, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. We want to help you to develop your skills and offer an extensive range of learning and development opportunities.
The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends. Hours vary but typical shift patterns include 9am-5pm, 10am-6pm and 12pm-8pm.
The rate of pay for this full-time position starts from £28,000
We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.For further details about our employee benefits clickhere.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html
Hastings Hotels is an Equal Opportunities Employer
About the role
About the Role
To assist with the management of the Events department for the greatest enjoyment of the guests and maximum profit contribution to the hotel.
To take responsibility for the effective leadership of the Events employees in the absence of the Events Manager, to ensure the efficient operation of selling conference & banqueting bookings and the delivery of Hastings service standards.
To communicate to relevant Managers full details of business for the following week and all client requirements.To keep the Food and Beverage Teams updated on a daily basis of any last minute business and amendments to the weekly function sheet.
To liaise with customers face-to-face, via email, telephone and through website enquiries.
Contributing to achieving the overall departmental sales targets / budgets set by senior management via cold calling, warm calling, client site inspections, upselling & increasing revenue streams where applicable
To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.
To create reports for Business Development Meetings and have a sound knowledge of business on the books, current trends in conference and banqueting business sectors such as weddings, functions and conferences.
To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.
To ensure all Events employees receive appropriate training, coaching and development to provide effective and efficient service in line with Hastings standards.
To maintain effective communication and relationships with other hotel departments, suppliers and agencies to maintain an effective operation and ensure guest satisfaction.
To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.
To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.
To ensure the hotel's compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation.
Any other duties as required by management
About You
We would love you to have similar previous experience ideally gained within the hospitality/tourism sector
About the company
Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.
Required Criteria
- Excellent communication, numeracy and IT skills
- Customer care experience
- Smart well groomed appearance
- Excellent attention to detail
- Work well under pressure and be a team player
- A right to work within the United Kingdom
- Educated to GCSE Standard or the equivalent including English and Maths
Desired Criteria
- Third level qualification
Skills you'll need
- Supervision
- Team Management
- Hospitality
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