Retail Advisor, 20hrs, Belfast - Forestside - #1689392

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At Virgin Media O2, we're dedicated to making every interaction meaningful by not just keeping people connected but also enhancing their experience. As a Retail Advisor, you'll be part of a team committed to delivering exceptional customer service, helping customers find products and services that suit their needs.

• Welcoming customers with a friendly, approachable attitude.


• Building rapport to understand their needs and recommending tailored solutions.


• Showcasing our innovative products and meeting performance goals.


• Helping to maintain an inviting and organised store environment.

Virgin Media O2 is the UK's fastest broadband network and one of the nation's most-loved mobile brands. As one of the country's biggest companies, we're expanding our offering to millions of new customers.

• Confidence, communication skills, and a passion for delivering great service.


• Resilience and motivation to achieve individual and team goals.


• Flexibility to adapt to different shifts and customer demands.


• An open mind, ready to learn and grow in a fast-paced retail setting.

• A genuine interest in technology and how it can make life better.


• Previous experience in retail, sales, or customer service (though not essential).


• A proactive attitude and team spirit to thrive in a collaborative environment.

We'll set you up for success with a supportive team and tailored training, including a 4-day (30 hours) induction within the first two weeks. This training covers all aspects of Virgin Media O2, preparing you to serve our customers effectively. Benefits include:

• A competitive hourly rate of £12.40, with potential earnings through our accreditation programme.


• Opportunities for progression via our accreditation programme.


• 23 days' annual leave, an additional day off for your birthday, and options to buy or sell leave.


• An excellent pension scheme, matching up to 10%.


• Employee BUPA medical cover, healthcare plan, and life assurance.


• Family-friendly policies such as neonatal leave, 14-week paternity leave, and carers leave.

Our Recruitment Process:

After applying, you'll be invited to complete an online assessment. Successful candidates will be contacted by our Recruiters to discuss the role further.

So, what are you waiting for!

This is a great opportunity to create memorable moments for customers and build a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2!