Customer Success Architect - #1679574

About Us

Cloudsmith is the world’s most powerful artifact management platform. Software organizations of all sizes use Cloudsmith to protect and manage their software supply chain. Running at cloud scale in a multi-tenant software-as-a-service (SaaS) model, Cloudsmith hosts repositories that proxy and cache public open-source software (OSS) indexes, providing a platform that organizations can use to scan artifacts for security vulnerabilities, licensing issues, and malware, as well as implement policies that govern the use of artifacts and act as a dependency firewall. We support over 30 formats, with broad support for languages, containers, and operating system libraries. Cloudsmith is built for the enterprise, supporting modern security protocols and providing advanced features for observability, integration, and orchestration. Customers use Cloudsmith as part of their CI/CD build chain, as well as for developer-native distribution of their own artifacts and binaries to end-customers.

We help our customers manage and secure their software supply chain, and improve their developer experience. We are by developers, for developers. Our culture operates with openness and transparency, driven by our ambition to build a great company. We enjoy working with great people and customers. We learn, support one another, and we’re growing. Now is a great time to join us.

About the Role / What you'll be doing

As a Customer Success Architect, you’ll be responsible for leading the technical onboarding and rollout of Cloudsmith for enterprise customers. You will work closely with stakeholders across customer organisations to define technical architecture, manage project deliverables, and ensure successful deployments. Your primary focus will be on facilitating the end-to-end implementation process, coordinating between multiple internal teams (such as customer success, support,product, and engineering) and client teams to deliver results on time and in scope.

You’ll define customer success by ensuring that the software solutions are aligned with customer objectives and helping them derive maximum value from the platform. This role requires managing complex enterprise environments, optimising deployment processes, and building trust with all stakeholders to achieve continuous adoption and long-term success.

Responsibilities include:

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  Own the onboarding and rollout process for new enterprise customers, ensuring timely delivery and successful implementation of the Cloudsmith platform across their organisations.


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  Define and document technical architecture tailored to customer requirements, addressing their software supply chain needs and security goals.


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  Coordinate project management activities, aligning customer and internal teams, setting expectations, and ensuring deliverables meet business objectives.


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  Lead stakeholder communication across enterprise customer teams, including platform engineers, DevOps, and security professionals, ensuring all are aligned with the deployment roadmap.


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  Monitor and manage project timelines and deliverables, providing status reports and proactively addressing risks to ensure smooth rollout.


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  Build and maintain strong relationships with key customer stakeholders and act as their trusted technical advisor.


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  Collaborate closely with internal product, engineering, and support teams to ensure customer needs are addressed, and drive product improvements based on customer feedback.


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  Troubleshoot and resolve technical issues that arise during the deployment process, ensuring minimal downtime and disruption.

Who Should Apply / What skills & Experience you need

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  Proven experience in a Customer Success, Solutions Architecture, or Technical Account Management role, with a focus on onboarding and managing enterprise customers.


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  Strong project management skills, with experience managing deliverables across large-scale deployments in a complex enterprise environment.


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  Extensive experience with cloud-based platforms, DevOps tools, and enterprise-scale software rollouts.


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  Deep technical understanding of software products, including experience defining system architectures and guiding technical discussions.


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  Excellent communication skills, capable of navigating both technical and non-technical conversations with stakeholders at all levels.


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  Proactive problem solver, with the ability to anticipate issues and address them before they impact project success.


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  Willingness to travel as needed to meet with enterprise customers and stakeholders in person.

You must be based in the UK or Irelandand have the right to work independently without requiring sponsorship

In short you are:

• Highly skilled


• Creative


• Hands-on


• Adaptable


• Detail-oriented


• Fast

Benefits:

• Competitive Salary and Equity Package


• Comprehensive Health, Dental, and Vision Insurance


• Generous Annual Leave and Flexible Working Policies


• Professional Development Budget for Conferences and Training


• Dynamic, Innovative, and Supportive Work Environment

Health and Wellness

Regardless of your location, we deeply care about the health and wellness of our staff and their families; a sustainable pace is important to us. In addition to generous annual leave (PTO), we offer parental leave and health benefits that can cover you and your dependents up to 100%. We also offer flexible family-friendly working policies.

Personal Growth

You will have an enormous scope to learn new skills alongside your colleagues, and your continued professional development is essential to us because it's important to you. We will support you with budgets for equipment, training, books, conferences, travel, and certifications. The more powerful you become, the better for all of us.

Hybrid Work

Cloudsmith is based in Belfast, and we use out HQ regularly for activities like bi-weekly development review sessions and operations team in-office days. We also hold all-hands offsites in Belfast a few times per year, with guest speakers and team activities. On a day-to-day basis, most Cloudsmithers work remotely, so we really rely on our online collaboration tools!

About Equal Opportunity

We’re an equal opportunities employer who is proud to nurture a workplace that welcomes applications from individuals of all races, genders, and ethnic groups and we do not discriminate on age, religion, sexual orientation, citizenship status, military service, or health conditions. We will not tolerate discrimination of any kind within our workforce.