Belfast- Hybrid - Customer Service - #979984

Blue Arrow


Date: 2 weeks ago
City: Belfast
Salary: £13 / hour
Contract type: Full time
Work schedule: Full day
Blue Arrow

We have an amazing opportunity for you to work with one of our prestigious financial clients, Lloyds Banking Group. We are looking for a hardworking, motivated, and most importantly a caring person to join our contact centre team to support our customers.

Lloyds Banking Group is well known for putting their customers at the heart of everything they do, including their employees and so we are offering you £12.71 per hour for it!!

If you have a passion for the financial world and want to start your financial career with Lloyds Banking Group, then give me a call to know more! or hit apply!

*No previous financial experience required, we will provide that experience for you through our 6-week intensive training programme.

Role: Customer Service Advisors - Belfast
Location: Lloyds Banking Group, 24 Cromac Place, Gasworks, Belfast
BT7 2JB
Pay rate: £12.71 per hour
Contract: Ongoing temporary contract

Hours: Early Riser, Full time, office based 35 hours per week between 7am and 6pm - working 5 days out of 7.


Job Description:

Telephony based role
Taking inbound calls relating to all levels of banking queries
Respond to queries/issues over the phone and by email
Promote alternative delivery channels such as internet banking ensuring that all customers are aware and have full access to the bank's complete range of service delivery channels
Maintain a good understanding of the bank's products and services including key features and benefits to advise customers accordingly
Dealing with enquiries and complaints
Building positive relationships with customers
Take ownership of customer's enquiries, using interpersonal skills, personal judgement and decision making in an efficient and effective manner providing the highest level of customer service



Benefits:
 Full paid training & excellent career development opportunities.
 Weekly pay and competitive pay rate/Overtime opportunities.
 Generous holidays with 28 days per year.
 Free access to mental health and wellbeing platform.
 On-site parking with electric charging docks available, canteen and Starbucks.
 Rest areas with pool table, TVs, games consoles etc.
 On-site showers & changing facilities.

Lloyds Banking Group are dedicated to developing their employees and helping them progress in their careers through guidance from some of the most influential and experienced managers in the banking industry. So, if you are looking to grow and develop yourself within the financial world, then get in touch with us today or apply now!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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