Customer Advisor - Engineering Support - #977049

Recruit NI


Date: 2 weeks ago
City: Belfast
Contract type: Full time
Work schedule: Full day
Recruit NI

Job Title: Customer Advisor –
Engineering Support


Location: Belfast


Duration: Full Time Permanent
position


Hours: 8.30am-5pm Monday-Thursday, 8.30am-4:30pm,
Friday. 37 hours per week.


Salary: Starting at £21,100.


Benefits: Contributory
pension scheme with enhanced employer contribution for qualifying staff, Free
life assurance, Enhanced maternity pay for qualifying staff, enhanced sick pay
for qualifying staff, Give as you Earn scheme, 20 days annual leave and 11 bank
holidays, Up to an additional 5 days for length of service, Further education
policy, Dedicated health and wellbeing programme, Employee assistance program.


On behalf of our client, a Northern Ireland provider of
excellent service, delivering positive change with a forward looking attitude
We are seeking a Customer Advisor who will provide engineering support,
including administration duties and to ensure the smooth running of the
operation of the business.


The candidate will be responsible for the dispatch of
engineers to jobs, using handheld devices along with support of colleagues and
will record all relevant details onto Concerto as required. The candidate will
also use their effective communication skills to liaise with customers to agree
appointment dates and resolve problems and complaints that may arise. In using
your communication skills, you will also liaise with departments within the
company to help resolve customer related issues within company standards of
service.


You will use your excellent organisational ability to
support all processes required to ensure effective operation of emergency
services including rota preparation, database update, liaison with dispatch
centre and issue of safety notices to the Health and Safety Inspectorate as
required. You will also support engineers with work related queries and fact
finding information when requested.


You will have excellent attention to detail in order to
support processes to ensure that all Customer Chargeable quotations and
renewals are issued in a timely controlled manner while also supporting the
timely provision of reports to management concerning business objectives.


The candidate will be able to establish, develop and
maintain effective working relationships with all colleagues, contractors and
partnering agencies to ensure an integrated contribution to the company’s
corporate objectives.


Essential
criteria



  • ·
    English and Maths GCSE or equivalent.

  • ·
    Minimum of 1 years’ relevant experience within
    an office/administration function.

  • ·
    Experience of working in a high pressurised
    environment.

  • ·
    Comprehensive IT skills including the ability to
    use Microsoft Office Packages, in particular, MS Excel.


Desirable
criteria


  • ·
    Experience of dealing with customer related
    queries and/or complaints.

If you would like to be considered for this role or find
out more, please email me your CV now by clicking on the link and I will be in
touch. All details are treated in the strictest confidence.


If this role isn't quite right for you but you would like
to look for a new opportunity, please get in contact with us.


Applicants must ensure their CV is accurate and up to date
The CV should include your full employment history inclusive of dates, all
academic achievements and full personal contact details.


Apple Recruitment Services is acting as an Employment
Agency in relation to this vacancy. Apple Recruitment Services is an Equal
Opportunities Employer.

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