Customer Service Administrator - #977017

Recruit NI

Date: 2 weeks ago
City: Belfast
Contract type: Full time
Work schedule: Full day
Recruit NI

Your new company
This is a company that specialises in providing utility system services related to gas, oil and LPG. They offer a wide range of solutions, from installing heating and hot water systems in new-built homes and commercial properties to conducting safety checks on gas fires. Their team of experienced and accredited engineers ensures reliable and energy-efficient solutions, including A-rated replacement boilers from top brands. They also focus on energy efficiency, decarbonisation, and modernisation of heating and lighting systems in various contexts, such as residential, social housing, commercial, and industrial settings. Their commitment to quality work, compliance, and customer satisfaction makes them a trusted employer in the field.

Your new role
The purpose of this role is to provide engineering support, including administration duties, to ensure the smooth running of the operation of the business. Your key accountabilities and responsibilities will consist of the following:

  • Scheduling and coordination of engineers for various jobs

  • Updating data and internal systems in order to maintain sequential files with excellent attention to detail

  • Support in timely provision of report writing for management and overall business objectives

  • Liaising with customers to organise appointment dates and resolving problems and complaints

  • Support all processes required to ensure effective operation of emergency services including rota preparation, database update, liaison with dispatch centre, issue of safety notices to the Health & Safety Inspectorate as required

  • Ensure phones within the department are answered in a timely and professional manner

  • General ad hoc administrative duties

What you\'ll need to succeed
Essential Criteria

  • English and Maths GCSE or equivalent

    • Previous relevant experience within an office / administrative environment

    • Excellent organisational ability

    • Excellent attention to detail

    • Effective communication skills

    • Comprehensive IT skills, including the ability to use Microsoft Office Packages, in particular MS Excel

What you\'ll get in return

  • Contributory pension scheme with enhanced employer

  • Free life assurance

  • Enhanced maternity and paternity pay for qualifying staff

  • Additional day of annual leave for length of service

  • Free staff transport from Belfast City Centre

  • Free car parking

  • Career progression opportunities

  • Apprenticeships and engineering career paths

What you need to do now
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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