Customer Service Administrator - #972960

Recruit NI


Date: 2 weeks ago
City: Belfast
Contract type: Full time
Work schedule: Full day
Recruit NI

Your new company
Your new organisation is a leading financial services provider in the United Kingdom and Ireland. They provide a comprehensive range of services to personal, business, and corporate customers in their target markets and have leading market shares in banking products in the Republic of Ireland. Being one of Ireland’s leading banking groups, they specialise in various sectors: commercial banking and financing, investment, and market banking. As a company, they offer a range of benefits to its employees, including an excellent pension scheme, maternity and paternity leave, tax saver schemes, and discounts on home, car and travel insurance. They are also known for their work-life balance and relaxed work atmosphere.


Your new role
Our client is looking for a customer service administrator to join their team. The ideal candidate will have experience in a similar role and be able to provide excellent customer service. The candidate will be responsible for handling customer enquiries, processing orders, and resolving customer complaints. They will also be responsible for maintaining accurate records and ensuring that all customer information is up-to-date. Your key responsibilities will consist of the following:



  • Responding to customer enquiries via phone, email, and chat in a professional and courteous manner.

  • Processing orders and ensuring that all customer information is accurate and up-to-date.

  • Resolving customer complaints and ensuring that all issues are resolved in a timely manner.

  • Maintaining accurate records of all customer interactions and transactions.

  • Collaborating with other departments to ensure that customer needs are met.

  • Providing excellent customer service and ensuring that all customers are satisfied with our products and services.


What you\'ll need to succeed



  • A minimum of 6 GCSE Qualifications

  • Experience in a customer service role.

  • Excellent communication and interpersonal skills.

  • Strong attention to detail and organisational skills.

  • Ability to work independently and as part of a team

  • Candidates with exposure in a banking environment will be given preference.


What you\'ll get in return



  • This will be a flexible role after a period of time.

  • Minimum 6 months with the possibility of extension

  • £13 per hour

  • Excellent team culture


What you need to do now
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.


Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Senior Marketing Assistant - Global Professional Firm

Recruit NI,
8 hours ago
VANRATH are assisting with the recruitment of a Senior Marketing Assistant for a leading global law firm. This proves to be a fantastic opportunity for someone who wants to progress their career and widen their knowledge in a Global organisation...

AI / Data Science Engineer

Recruit NI,
13 hours ago
Data Scientist & AI Engineer - Opportunity with a Leading Global Firm Passionate about leveraging data and AI to drive business transformation? Seeking a dynamic environment where your expertise can make a real difference? We're seeking talented individuals to join...

Cleaning Supervisor

Sodexo,
13 hours ago
Job Type: Permanent Job Sector: Other Region: Northern Ireland Location: Belfast Area Salary: £12.50 to £12.50 per hour Salary Description: £12.50 per hour + benefits Posted: 23/02/2024 Recruiter: Sodexo Job Ref: SDX/TP/1141780/122567 Are you a cleaning professional with leadership skills?...