Documentation Control Analyst - #969961


Date: 2 weeks ago
City: Belfast
Contract type: Full time
Work schedule: Full day

Overview of Citi:

Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices.

We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients. You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter

Overview of the Team:

Credit Risk Management Services (CRMS) Team is an integral part of Institutional Credit Management (ICM). This is a new business unit in the 1st Line of Defence to house and consistently manage the Credit Risk activities performed across its Institutional Client Group organization. The current opening is in the CRMS Documentation Control Unit (DCU) with objectives to exercise a central independent control of credit documentation, to act as a support function to the Relationship, Risk and Product Managers and to help protect Citigroup against the risks of inadequate documentation which might result in financial loss for the bank. 

Overview of the position:

The CRMS Senior Documentation Officer provides documentation support for all business and product areas and acts as a consultant on system and documentation issues. The senior DCU officer will have extensive knowledge of documentation policy requirements, provide valued consultation to Relationship Managers and Legal counsel, and perform review of documents for important transactions.  As a senior professional, they will act as a broad resource to CRMS and the Business; look beyond specific job tasks; take initiative; escalate issues where required; identify gaps and implement process enhancements; and provide support to the DCU Manager with BAU.


  • Regularly evaluates, challenges and redesigns control requirements/processes to meet all Citi, local and other regulatory requirements.

  • Focuses on complex BAU cases and support its completion.

  • Supports Data Quality Management within the team.

  • Provides timely feedback on any issues/gaps identified, and gaining the support of all stakeholders for control related initiatives.

  • Coordinates with Relationship Managers/Risk and Legal Counsel to ensure standard, enforceable, and approved documents are held to protect the bank.

  • Registers documents into the credit system, scans and arranges the safekeeping of the originals. Tracks the deferred, deficient, expiring, and expired documents and provides our Business/Risk partners with regular reports.

  • Completes timely imaging and archiving, either onsite or offsite of documentation in accordance with Record Retention Policy

  • Obtains the required documents for the credit facilities approved for the client in line with Citibank Credit Policy. 

  • Manage team capacity.

  • Achieves permanent control readiness by ensuring that periodic control testing is performed on time and properly addresses operational risks.

  • Achieves business goals/targets for all internal and external audits/reviews.

  • Manages MCAs by ensuring they are updated as necessary; controls are tested per required frequency; and root cause analysis is done for issues/gaps detected and issues are raised in iCAP as necessary.

  • Coordinates testing within the team.

  • Discusses test results with Unit Heads and prepares summary of issues.

  • Monitors and tracks all gaps/issues identified and ensures they are resolved/closed on time.

  • Communicates to all stakeholders change requirements to ensure alignment.

  • Provide coverage for regulatory reporting.


  • Relevant previous experience

  • Ability to prioritize deliverables and work independent of direct supervision.

  • Ability to influence key decision makers.

  • Ability to collaborate across multiple business lines and levels of management.

  • Consistently demonstrates clear and concise written and verbal communication skills

  • Self-motivated and detail oriented


  • Experience in drafting/execution of processes/policies/procedures.

  • Strong Technical writing skills.

  • Highly Proficient in Microsoft Office with an emphasis on MS Excel and PowerPoint

  • Risk operations mindset/similar i.e. regulatory experience

What we Offer:

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

We’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and allow you to choose which benefits suit you and your personal life best.

Visit our Global Benefits page to learn more.

Highlights to our core benefits include:

  • Award winning pension

  • On-site health services

  • Private medical insurance packages to suit your personal circumstances

  • Paid parental leave

  • Generous holiday allowance starting at 27 Days plus bank holidays; increasing with tenure

Citi Belfast also champions diversity within our workforce, which helps us be well and live well together. We have over 40 different nationalities in our Northern Ireland offices, are a vocal supporter of LGBTQ+ rights, and are proud to have 47% of our leadership team made up of individuals who identify as women.

We encourage and lead inclusivity through our Pride, Disability, Multicultural, Families Matter, and Women affinity networks that are run by and for, Citi Belfast colleagues; providing them with the support they need in their personal and professional journeys and supplying them with the tools to help educate colleagues on all things related to each network to help us work better together. 


Job Family Group:

Risk Management


Job Family:

Risk Exposure Monitoring & Management


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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