Admin Officer - Telephony - #965443

Recruit NI

Date: 3 weeks ago
City: Belfast
Contract type: Full time
Work schedule: Full day
Recruit NI

We are currently recruiting for AO’s based in Belfast city centre. We have a various amount of start dates available and this information will be made available.

**Job Spec will be sent upon receipt of application and confirmation of results**

Start date: Various start dates

Duration: 51 weeks with possible extension

Hours of work: Full time 37 hours

The contracted hours are 8am – 8pm Monday – Friday and every 4th Saturday on a rota basis. However, at present staff are working various shift patterns between 9.00 – 5.00 Monday to Friday.

Rate of pay: £11.99

  • Inbound Calls: Handle incoming calls from clients and customers, addressing inquiries, providing information, and resolving issues in a professional and courteous manner.

  • Outbound Calls: Make outbound calls as necessary. Maintain a positive and engaging communication style.

  • Customer Service: Ensure high-quality customer service by actively listening to customer needs, offering solutions, and demonstrating empathy.

  • Problem Resolution: Identify and resolve customer concerns or complaints promptly, escalating issues when necessary, and providing follow-up as required.

  • Documentation: Accurately record details of each call, ensuring comprehensive and organized documentation of customer interactions.

  • Collaboration: Collaborate with other departments to obtain information or facilitate issue resolution, ensuring a seamless customer experience.

  • Essential Criteria:

    - 5 GCSE's A-C to include Maths and English (You must be able to provide proof)

    **Please note that successful applicants will be required to complete an AccessNI check**

    To apply please send your CV via the link or email


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