Operational Excellence | Senior Associate - #599906


Date: 2 weeks ago
City: Belfast
Contract type: Full time
Work schedule: Full day


Be it support with regulation, risk or compliance, Operate delivers. Human-led and tech-powered, it is the backbone of PwC’s unique approach to operational delivery - Execution Managed Services. Harnessing the power of tech and data, we work with some of the most recognisable organisations worldwide, wherever they need us to be. We deliver sustained outcomes through our managed solutions, as well as transforming and running complex operational processes that often create challenges or hinder client progress. Underpinning all of this is our commitment to ensuring our people are equipped with tomorrow's skills to drive success for our clients today.

Operational Excellence (OpEx)

Operational Excellence (OpEx) is about supporting Service Areas through continually establishing and embedding Operational Excellence and Continuous Improvement. We do this through use of the Operate Delivery Framework to support successful and consistent operational delivery of Operate engagements.

We have to challenge our existing ways of working and be open to doing things differently


  • Work closely with the OpEx Manager and wider team to support Operate Delivery Framework

  • Work closely with the Service Areas to understand their operational processes and identify areas for Continuous Improvement and Operational Excellence

  • Deliver coaching and feedback to stakeholders at all levels of seniority within the Service Areas to support Operational Excellence and Continuous Improvement

  • Help to maintain the Operate Delivery Framework, along with any feedback from audits

  • Lead in organising any OpEx events or forums

  • Collate reporting required for the team

  • Help to maintain and facilitate training sessions and leads system training, management and reporting

  • Maintenance of Delivery Office Document library and internal site and lead the management of requests received from Service Areas

Essential skills and experience:

  • Experience of implementing business improvement projects and leading cross functional projects

  • Experience of delivering feedback and coaching to stakeholders at varying levels of seniority across a business

  • Experience of making data-driven recommendations to improve operational processes (using Lean/Six Sigma methodologies is advantageous but not essential)

  • Excellent written and verbal communications skills

  • High degree of IT literacy

  • Ability to work both independently & as a part of a team

Preferred skills

Minimum years experience required

Additional application instructions

Not the role for you?

Did you know PwC offers flexible career arrangements and contract work? Learn more.

The skills we look for
In addition to our global framework, the PwC Professional, there are a number of key Operate behaviours you'll be evaluated against during our assessment process. You can read about these here.

The Deal
‘The Deal’, our firmwide Employee Value Proposition’ empowers our people to be the best they can be. Learn more.

Our commitment to you
We’re committed to building a culture that empowers all of our people to thrive and feel a sense of belonging at PwC. Learn more.

Automated decision making
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