Product Support Engineer - #2186043

Product Support Engineer

Belfast

Please note, this is a 24/7, 365 role, for 40 hours per week. You will be working 12 hour shifts, 2 weeks of days followed by 2 weeks of nights.

About us

G4S is a global company operating across 120 countries, employing over 650,000 people across the world. You can find more about us here; https://www.g4s.com/en-gb

We are at the forefront of the fire and security integrator market in the UK and have an enviable reputation for excellence and client portfolio. Typical clients include Government, Utilities, Healthcare, MOJ and MOD to name a few. Due to a major contract win G4S are looking to recruit two dedicated Product Support Engineer based out of our Belfast office.

What will you be doing

• Remote Technical Support: Deliver prompt, accurate telephone and remote diagnostics for Intruder Detection Systems (IDS) technical issues, maximizing remote resolution rates to minimize unnecessary engineer site visits.

• System Programming & Commissioning: Execute remote programming and commissioning in accordance with rollout plans, coordinating closely with field installation teams to apply site configuration data.

• Acceptance Testing & Go-Live Support: Provide real-time support during installation and commissioning, conducting required acceptance testing to ensure full system functionality and compliance with agreed test plans.

• Planned Preventative Maintenance (PPM): Execute, and document remote preventative maintenance across IDS platforms using specialized remote control software.

• Field Engineer Guidance: Serve as a technical resource for field engineers, providing rapid reference assistance and manual lookups for Intruder Alarm systems.

• Documentation & Technical Writing: Produce clear, concise, and structured technical documentation for internal and external stakeholders.

• Record Keeping & Service Desk Management: Maintain accurate, real-time logs of all customer interactions, fault reports, and remote support activities within Tesseract Service Centre and company ticketing systems.

• Continuous Learning & Technical Expertise: Maintain up-to-date knowledge of third-party security technologies through self-directed learning and participation in internal/external training programs.

What we are looking for

Ideally experience with integrated security equipment.

Track record of commissioning Access Control, CCTV, Intruder and PA systems.

Previous experience of offering remote/phone technical support.

Experienced in network addressing

There is also some must haves

Must be able to pass BS7858 screening.

Clean full UK driving license, with no more than 6 points.

Enhanced DBS.

Some government sites will require further screening.

What are the benefits of working with G4S

Excellent salary.

Great pension.

Life assurance scheme.

Extensive further product & H&S training.

Perks at work scheme.

Career progression.