ServiceNow Tech Lead - #2092371

ServiceNow Technical Lead | Fully Remote (UK) | Up to £130k

MCS Group is delighted to be exclusively partnered with a fast-growing US consulting and engineering firm as they grow their engineering presence across the UK.

Our client delivers complex ServiceNow implementations for enterprise customers globally and is now hiring a hands-on Technical Lead to own ITOM delivery end to end.

In this role you will get exposure to cutting-edge ServiceNow technologies, AI, automation, DevOps, observability, and cloud integrations - it's not just traditional ITSM work!

What you'll be doing:

• Leading full ITOM implementations including Discovery, Service Mapping, Event Management and AIOps
• Hands-on development: business rules, client scripts, script includes, UI policies, ACLs
• Building third party integrations via REST, SOAP and mid servers
• Working directly with enterprise customers, owning delivery independently
• Getting exposure to AWS, GCP, Azure, Jenkins and modern CI/CD tooling alongside the platform

What they're looking for:

• Deep, genuinely hands-on ServiceNow development experience
• Proven ITOM implementation ownership, ideally cloud-native Discovery and Service Mapping
• Strong JavaScript scripting skills, this is a keyboard role, not an oversight role
• Comfortable running multiple customer engagements simultaneously
• Based in the UK with the right to work

The package:

• Base salary up to £130k dependant on experience
• Fully remote
• Unlimited paid time off
• Private healthcare, family leave, fitness subsidies

This is a rare chance to join a US firm at the ground floor of its UK expansion with genuine input on how the practice grows. This is a great opportunity to work across a variety of client environments and solve diverse technical challenges.

To find out more, apply now or contact Jordan Madden at MCS Group for a confidential discussion

Desired Skills and Experience

The ideal candidate brings deep hands-on ServiceNow expertise with proven ownership of ITOM implementations spanning Discovery, Service Mapping, Event Management and AIOps. Strong JavaScript scripting is essential, including business rules, client scripts, script includes, UI policies and ACLs, alongside third party integration development using REST, SOAP and mid servers. Experience with cloud-native Discovery across AWS, Azure or GCP is highly desirable, as is familiarity with CI/CD tooling such as Jenkins and GitHub. The role suits a senior engineer comfortable managing multiple customer implementations simultaneously while mentoring junior team members through technical roadblocks.