Call Handler - #1786445

Location UK

Job Details

The Business

AAB is a tech-enabled business critical services group, providing services that help businesses at every stage of the lifecycle, helping them manage the critical elements that make businesses tick – their people and their finances.

AAB are focused on people. They believe in the resilience of the human spirit; that with bravery, hard work and perseverance, people can accomplish amazing things. AAB are human, passionate, bold, motivational, positive, empathetic, driven and straight-talking.

The Team

At AAB we pride ourselves on providing everyone with an inspiring career opportunity. Our culture keeps the layers simple and the relationship personal. We know that our success is down to one thing, our people, and we make sure looking after our people is at the heart of everything we do.

Does AAB sound like a good fit for you? We currently have an opening for a SHSU Call Handler (out of hours, on call position) to join our growing Whistleblowing Service team. Your hours on call will be a minimum of 125.5 hours (Monday to Monday) every 4 weeks. During this time, you must be available to take calls and deal with any online reports that are received.

THE ROLE

Call Handler – out of hours, on call opportunity (evenings and weekends)

AAB provide a whistleblowing service that we run for our clients. Employees of the firms we act for are able to report any concerns of potential or actual wrongdoing, 24 hours a day, 365 days a year, by phone. Web report or via e-mail, in the strictest of confidence

We are seeking a call handler to join our Whistleblowing Service team.

The team’s role is to provide a global external and independent whistleblowing service to our clients. In this role you will play a key part in responding to our client’s employee concerns of potential or actual wrongdoing and ensure that such concerns are effectively recorded, managed and monitored.

If you are a self-motivated, inquisitive and empathetic individual with good listening skills, this role will provide you with an excellent opportunity to utilise your existing skill set.

Purpose Of The Role/key Responsibilities

• Taking whistleblowing concerns from employees via various reporting channels in timely manner
• Writing highly accurate and concise reports
• Updating Case Management systems
• Where appropriate, maintaining contact with and providing feedback to individual whistleblowers and our clients
• Maintaining highly accurate records
• Assisting in the preparation and gathering of information/evidence
• Developing effective relationships with colleagues and clients
  
  

Experience And Skill Set Required For The Role

• Report writing skills
• Excellent communication skills
• Excellent organisational skills
• Good telephone manner
• Passionate about helping people
• Self-motivated
• Ability to remain calm and professional under pressure
• Ability to be proactive and demonstrate initiative
• Having an enquiring mind
• Attention to detail
  
  

This role may suit someone looking to supplement their income or for secondary employment.

At AAB you will have tremendous opportunities that will meet your career aspirations, working in a progressive, energetic and stimulating environment alongside supportive and engaging professional teammates. 

AAB Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#UK3

Salary Competitive