Retail Corporate Affairs Lead - #1779677

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Job Description

Join us as a Retail Corporate Affairs Lead

• We’ll look to you to support the Retail Corporate Affairs (CA) Director to define and oversee delivery of the annual CA strategy for Retail
• You’ll act as a trusted advisor to franchise leadership teams on all aspects of CA, spanning external and internal comms, with the emphasis determined by the needs of the business units you face into
• This is a chance to lead and act as a business partner to senior stakeholders in the franchise, representing CA on franchise leadership teams at a CEO level
  
  
  

What you'll do

In this role, you’ll be responsible for promoting and protecting the reputation of the bank as the subject matter expert representing CA in the franchise, owning senior stakeholder relationships, and managing delivery of all external and internal comms for the franchise through close partnership with Group CA teams.

We’ll look to you to make sure the CA strategy for the franchise is consistently aligned to the Group CA strategy by being an active participant in franchise leadership discussions and ensuring information is shared regularly with functional partners.

You’ll also:

• Provide external and internal comms counsel to the franchise on proactive opportunities and reactive issues management
• Collaborate with the Group External Comms, Group Public Policy and Group Internal Comms teams to centrally resource and implement external and internal comms activity in service of the franchise
• Hold the pen on briefings for senior franchise stakeholders, drawing on functional expertise, templates and key message registers to ensure alignment across the enterprise
• Take proactive comms campaign briefs from franchise stakeholders and agree prioritising and resourcing needs with Group External Comms, Group Public Policy and Group Internal Comms as relevant to deliver the desired outcomes for the franchise
• Identify reputational risks in the franchise and work closely with franchise and functional partners to monitor and mitigate them
• Oversee the delivery of the BAU internal comms operating rhythm for the franchise in partnership with the Business Manager or Engagement Manager as relevant for the business units you support
  
  
  

The skills you'll need

To succeed in this role, you’ll have a proven track record of holistic CA, with experience of both external and internal communications. You’ll demonstrate a keen interest in the customer with knowledge of how customer acquisition can be supported through CA at the top of the funnel and a deep understanding of the franchise you’ll be supporting. You’ll also need to have a collaborative approach to facilitate working in a complex organisation with multiple stakeholders, and experience in fostering and maintaining successful relationships with senior stakeholders.

Furthermore, you’ll need:

• Outstanding written and verbal communications skills that can be used to curate briefs, persuade stakeholders and influence outcomes
• Demonstrable interpersonal skills, including managing senior stakeholders successfully
• The ability to identify and tell stories that resonate with external and internal stakeholders
• A digital-first mindset that embraces data and is curious about new technology
• To be detail oriented and highly organised, with the ability to manage deadlines in a fast-paced and changeable environment