Claims Specialist - German Speaking - Fully Remote - #1776526
DATAHEAD
German-Speaking Pet Claims Handler (Remote – UK or Ireland)Fully Remote£35k-£45kRetained exclusively by DATAHEAD on behalf of a global InsurTechWe’ve been exclusively retained to recruit for one of the world’s most ambitious and fast-scaling InsurTechs - one that’s quietly reshaping how insurance claims are processed, from start to finish. Backed by Y Combinator and trusted by some of the world’s largest insurance carriers, this company is on a mission to turn every insurance claim into a fair and positive experience. Their founding team built an insurance company from the ground up and now they’re combining real-world experience with advanced AI to solve the inefficiencies most insurers can’t touch.
This is a rare opportunity to join a high-calibre, forward-thinking team where you’ll be instrumental in delivering seamless, compassionate experiences for customers making pet insurance claims - with a particular focus on supporting German-speaking customers. The RoleYou’ll be part of a growing, remote-first claims team that blends strong customer empathy with a deep understanding of policy and process. You’ll manage the end-to-end lifecycle of pet claims, helping customers through emotionally charged moments with clarity and care—while making sound, policy-driven decisions.
Key responsibilities:Manage a portfolio of pet insurance claims from first notification to final resolution
Liaise with customers and third parties in both German and English, ensuring a smooth, supportive experience
Apply policy coverage accurately and fairly
Deliver consistent, high-quality outcomes in line with SLAsContribute to a culture of continuous improvement, collaboration, and shared ownership
What We’re Looking ForFluent German speaker with strong English communication skills (written & verbal)2+ years of experience handling insurance claims (pet, property, warranty, gadget or similar)Confidence interpreting policy wordings and making indemnity decisions
Strong attention to detail, with a customer-first mindset
Empathy and resilience when dealing with sensitive or emotional cases
Desire to grow with a scaling business and adapt as we do
What’s on OfferRemote-first setup (UK or Ireland)28 days annual leave + option to work 30 days abroad each year
Generous, transparent compensation and equity
Private health insurance
Annual training budget
Regular team offsites
The chance to work side-by-side with proven founders in a hyper-growth, YC-backed InsurTechThis role is exclusive to DATAHEADWe’re proud to be the chosen partner for this build-out. If you’re passionate about pet insurance and want to be part of something transformational, we’d love to hear from you.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Data Scientist Senior Consultant
