Professional Services Team Leader (Service Delivery) - #1771449

VANRATH are assisting with the recruitment of a Document Checking Team Lead for a leading global law firm operating in over thirty countries

This proves to be a fantastic opportunity for someone who wants to progress their career and widen their knowledge in a Global organisation that places immense value on their staff

This role will be Hybrid working

• 3 days in

State of the Art Belfast City Centre offices, 2 days at Home. This is a Monday

• Friday


• 9.00am


• 5.30pm (with 1 hour lunch)


• Permanent role.

Salary

Fully Negotiable + Progression Opportunities & Leading Benefits from a Global firm

Key Tasks:

The role of the Team Lead is to oversee the day-today operation and people management of the Document Checking department, ensuring a high level of service delivery

Manage the team effectively by conducting individual feedback sessions, one-on-one meetings, regular team meetings, ensuring that all staff members are informed of the points discussed and any necessary actions arising from these meetings

Manage and review staff training and development including training plans, regularly reviewing objectives together

Monitor and ensure the high performance of team members conducting regular check-ins, with responsibility for implementing formal management procedures where necessary

Engage in conversations about process improvements and more efficient work methods

Maintain a high level of service which exceeds client expectations through coordination with colleagues, clients, and third-party suppliers to facilitate the efficient and timely delivery of work in the department

Address service failures, recommend solutions, and escalate issues as required

Ensure continuity of service by providing cover for other roles on an ad hoc basis e.g. workflow management

Consult with Document Expert to provide feedback and guidance to the team on technical points

Work closely with colleagues to ensure smooth handover at start and end of shift

Oversee larger projects within Document Services, particularly for projects which pass between departments

Develop technical knowledge through training and work-shadowing as appropriate

The Ideal Person:

Thorough understanding of what exceptional client service looks like

Successful record in people management in a professional services setting

Ability to build strong relationships and communicate with a range of stakeholders at all levels

Experience of working in a busy deadline-driven environment, preferably 24/7

Strong planning and organisational skills, with demonstrated ability to multitask, work effectively and manage personal deadlines * Commitment to continuous service improvement and innovation

For further information on this vacancy, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence

Vanrath have been great to work with and have provided a really professional service. A special mention has to go to Ross (Senior Recruitment Consultant) who helped me so much in securing a contract. Would highly recommend

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Excellent experience. Friendly, knowledgeable consultant who was enthusiastic, knowledgeable and offered constant support throughout the process. Answered all questions promptly and nothing was too much bother. Highly recommend

Conor was fantastic, kept me informed the whole way through my search and application, offering support and encouragement. Stayed in touch as I started and made the whole process seamless



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