Customer Service Team Leader - #1770236

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Hours: Full-time, Monday to Friday, 8:00am – 4:30pm

Sector: International Supply Chain & Logistics

About the Role

We are recruiting for an experienced Customer Service Team Leader to join a leading international supply chain organisation at their Hull offices. This is a full-time, fully office-based role, ideal for someone with a strong background in supply chain operations and a passion for delivering and improving customer service standards

You will be responsible for leading the customer service team to enhance client satisfaction, while ensuring full compliance with customs and international trade regulations

Key Responsibilities

Lead and manage the day-to-day operations of the customer service team

Improve customer satisfaction by developing processes and service quality standards

Oversee and ensure compliance with customs-related activities and documentation

Work closely with other departments to ensure seamless customer experience

Identify training needs and support the development of team members

Handle escalations and resolve customer issues promptly and professionally

Monitor team performance and report KPIs to senior management

Key Requirements

Previous experience in a customer service leadership role within a supply chain, logistics, or freight environment is a must

Strong understanding of customs compliance and international trade processes

Proven ability to lead, coach, and motivate a team

Excellent communication and problem-solving skills

Highly organised and process-driven, with a customer-focused mindset

Comfortable working in a fast-paced, high-volume environment

How to Apply

If you're an experienced customer service leader from a supply chain background, we'd love to hear from you. Please apply today or get in touch for more information



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