Service Co Ordinator + Bonus Scheme - #1760892

VANRATH are delighted to be assisting a reputable client with the Recruitment of a Service Coordinator to join an growing and dynamic team based in their Antrim Office.

There are fantastic progression opportunities within this company for driven individuals

Salary : £13.75 p/h (open to negotiations depending on experience)

Hours : Monday to Thursday 09:30am - 17:00pm, Friday 09:30am - 15:00pm.

Responsibilities:

• Proactively organise and schedule appointments and meetings to ensure effective diary management and optimal use of time with your team, customers & suppliers


• Deliver comprehensive updates to the team during weekly meetings, showcasing departmental progress and insights via detailed reports.


• Maintain and enhance the bespoke CRM with up-to-date contact lists, ensuring seamless communication across the team.


• Efficiently create courier labels for deliveries and collections while providing timely updates to customers and suppliers to enhance satisfaction.


• Meticulously track parcel progress and promptly notify the relevant parties, ensuring transparency and reliability within your department.·


• Execute document management tasks such as photocopying, scanning, filing, archiving, and shredding with utmost attention to detail·


• Diligently input equipment details into the Innovate CRM daily, capturing photographs and detailed notes to support ongoing projects.·


• Keep customers informed of service timelines, fostering trust and confidence in our operations.


• Collaborate closely with on-site and field technicians to gather timely updates, enhancing team efficiency and responsiveness.


• Prepare and send precise quotes to customers, request order numbers, engage with third parties, and efficiently manage parts ordering as needed.


• Strategically coordinate with Innovate drivers to optimise their schedules for seamless deliveries and collections


• Embrace additional responsibilities as assigned, championing our vision and embodying our company values in every task.

ESSENTIAL CRITERIA

• Exhibit a genuine passion for the role, demonstrating a strong commitment to learning and evolving alongside the company.


• Benefit from comprehensive training on our systems and procedures to ensure your success.


• Prove your ability to take initiative and work autonomously, showcasing your proactive approach.


• Bring valuable knowledge and experience from a fast-paced office environment, ideally over 1-2 years


• Leverage robust IT skills, with a solid command of the Microsoft suite, to enhance productivity.


• Communicate with confidence and professionalism, possessing an exceptional telephone manner and outstanding interpersonal skills

DESIRABLE SKILLS

• Sound administration skills with an understanding of the importance of paperwork and the accuracy and timeliness of submission of same


• Proven office experience


• An outgoing, professional 'can-do' attitude


• Superb written and verbal communication skills, excellent listening skills


• Strong time-management skills, ability to multitask and prioritise own workload· Aptitude for learning new software and systems


• Sound working knowledge of office management systems and procedures


• Strong organisational skills.

For more information on this role please apply and we will reach out to you directly.

''I found Vanrath very professional from the off, they took the time to understand my background and experience only putting me forward for Jobs, that were suitable both with respect to my experience and abilities as well as my intended career direction.''

''VANRATH were extremely supportive throughout the recruitment process and answered any queries I had, whilst keeping me informed of progress the entire time. This provided me with more confidence going into the interviews and helped me to secure my new role. Highly recommend!''

''Had a brilliant experience with Vanrath, after having used many other recruiters in the past VANRATH really listened to what type of role I wanted and made the whole process very smooth and easy!''