Principal Engineer- Product Support - #1760878
Altra
Altra is a technology company focused on building powerful products that simplify complex IT operations. Trusted by global partners and used in mission-critical environments, our flagship platform, Dr Migrate, transforms how large enterprises modernise their infrastructure by streamling and optimising their migration to Microsoft Azure. At Altra, we combine deep technical expertise with a pragmatic, automation-first approach to solving the biggest challenges in cloud migration and IT transformation.
We’re looking for a Principal Product Support Engineer to join our growing global team and play a key role in supporting our customers and partners. You’ll bring hands-on expertise in scripting, troubleshooting, and infrastructure operations, with a strong focus on PowerShell and/or Bash development and debugging. Working remotely from anywhere in the United Kingdom, you be a key player in product release cycles and the ultimate escalation point for all technical support matters.
What you will do for us:Assist enterprise clients and partners with Dr Migrate deployments and usage
Triage, manage, and resolve customer issues using JIRA Service ManagementDebug and resolve complex technical problems using PowerShell and/or BashCollaborate with the development team on bug identification and resolution
Provide input into feature development and roadmap priorities
Maintain and create support documentation and internal knowledge base articles
Automate workflows and improve CI/CD practices using GitHub and scripting
Support administration tasks in Power BI and Azure environments
Schedule and deploy patches and execute other product related maintenance activities.What you will bring to the party:Extensive experience in technical support, DevOps, or product engineering roles
Strong experience in scripting with PowerShell and/or Bash (must-have)Proficiency in Azure DevOps, including pipelines and ticket workflows
Deep knowledge of Microsoft Azure (AZ-104, AZ-700, AZ-400 certifications preferred)Hands-on experience with Azure Migrate in large-scale environments
Good understanding of networking fundamentals (routing, subnets, etc.)Familiarity with APIs and integrating automation tools
Strong experience with GitHub, including CI/CD pipelines and code management
Power BI administration knowledge (workspaces, permissions) is desirableVMware and on-prem infrastructure experience is a strong plus
Technical leadership- the ability to mentor, train and lead junior engineers.Excellent communication, problem-solving and customer service skills
What's in it for you?Contribute to the success of a product that is making its mark on the global stage, at the cutting edge of innovations in technology. #winwithus
Be part of a company that is leading the way in automation and efficiency, accelerating transformation and unlocking the power of cloud computing. #thinkahead
Work with some of the industry's leading tech professionals - we are proud to have some of the best. #teamup
Thrive in a team that is always learning, always innovating and making waves on a global scale. #standout
Be part of a supportive working environment that values inclusion, flexibility, diversity and differences. #betrue
Ultimately, we will help you to fear less and achieve more in a fast paced, innovative and cool environment - are you ready to accept the challenge? #fearlessachievemore
Flexible, remote work. Work from anywhere in the UK! #flexit
Apply now to take the first step in becoming a part of an amazing product team!
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