Specialist I, Merchant Implementation - #1747176

Title

Specialist I, Merchant Implementation

VAR & Merchant Implementation

Reports to

Manager, Merchant Implementation

Position Overview

The Specialist I, Merchant Implementation will focus on proactively helping the customer succeed. They will partner with the merchant post-sale and perform onboarding, system implementation, and training. They will be able to preemptively and proactively identify and address problems that prevent merchants from reaching their goals. They will create real-time visibility into core issues and coordinate resources to help customers overcome challenges. The primary focus of our Merchant Implementation Specialists will be to get merchants to process transactions quickly and efficiently.

Duties And Responsibilities

• Onboard and Train Merchants on Payroc Products and Services
• Book installation and training appointments
• Collaborate with sales agents and internal teams
• Monitor processing and non-processing merchants
• Identify gaps and contribute to process improvement to decrease MTTP
• Maintain in-depth knowledge of functionalities for all systems used by the Merchant Implementation team
  
  

Qualifications

• Bachelor's Degree in Business Management or Finance is preferred
• Experience in a client facing, support or technical role
• Problem solving and troubleshooting skills
• Professionally manages difficult or emotional merchant facing situations
• Demonstrates strong verbal and written communication skills
• Time management and organizational skills
• Ability to multitask
• Bilingual in Spanish preferred
  
  

Hours

• 2:00 pm to 10:30 pm (GMT)
  
  

Job Classification

• Salaried
  
  

Equality Monitoring

At Payroc, we’re committed to creating an inclusive and equitable workplace where everyone has the support they need to thrive. To achieve this, we need to ensure that our hiring process works for everyone, regardless of background or identity.

The following demographic based questions help us better understand the diversity of candidates applying to join Payroc. It allows us to assess how different groups progress through our hiring process and identify areas where we can improve to be more inclusive.

Please Note That

• Answers are voluntary. Every question includes a “Prefer not to say” option. Even if you select this for all questions, submitting the survey still helps us gain valuable insights. Your decision to participate or not will remain confidential.
• Answers are anonymous. Your responses cannot be linked to you and will not impact your application. We will only use aggregated data for equal opportunities monitoring in our hiring process.
  
  

This information is collected in compliance with the General Data Protection Regulation (GDPR) and will be used only for equality monitoring purposes. If you need any adjustments to the hiring process due to disability or neurodiversity, please contact Human Resources Department at [email protected]

Thank you for helping us build a more inclusive Payroc!