Telesales Operator - Musgrave Marketplace - #1744362

We are recruiting a Telesales Operator to join our Customer Service team in Musgrave Market Place.

The role is Full time, 37.5 hour Permanent contract, the successful candidate must be flexible to work the following shift patterns:

09:30am to 6pm or 10am to 6pm.

Musgrave is one of the Europe’s most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain. Every day we feed one-in-three people in Ireland through 18 market leading food and beverage brands that include SuperValu, Centra, Frank and Honest and Musgrave Market Place. We support thousands of retail and foodservice family businesses who live and work in the heart of the communities they serve. We are committed to becoming the most trusted and sustainable business in Ireland and we are making changes across the company to make sure that happens. We want to make a positive impact on the world, and we will support our suppliers and customers to make a difference too.

You will be part of a team of dedicated colleagues providing excellent customer focused service while working in an environment where your input is valued, and development needs met.

The purpose of the role is to ensure processing of orders within a timescale to meet our customer’s requirements whilst ensuring accuracy of products keyed, cross selling of products on promotions and new products available to a large portfolio of existing customers.

Reporting to the Team Lead in each division, the person appointed will be responsible for:

• Credit control administration
• Actively promote and market the Musgrave product range to new and existing customers.
• Ensure customer retention and business growth through the provision of exceptional customer service.
• Making pro-active telesales calls
• Taking orders/enquiries over phone
• Processing orders
• Informing customers of sales promotions
• Maximizing the distribution of Foodservice/Retail/Beverages to our client base.
• Support BDM’s with pricing, cold calling, and upselling
• Provide support in processing of credits
• Administrative duties to include logging on Remedy, opening new accounts and supporting on contract reviews
  
  
  

The ideal candidate will have/be:

Essential:

• Previous experience working in a busy working environment
• Excellent organisational, administrative and interpersonal skills.
• Must be able to work as part of a team in a busy sales environment
• Proficiency in the use of computer packages is essential
  
  
  

Desirable:

• Previous Telesales experience (in foodservice/retail/beverages would be a distinct advantage)
  
  
  

Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.

Musgrave operate a Work Smart hybrid working model where you can alternate your time between connecting and collaborating in the business and working remotely.