Service Delivery Coordinator - #1726595

Role: Service Delivery Coordinator - Temporary - Belfast
Job Overview
VANRATH are assisting our client, a large Public Sector organisation, in their search for a Service Delivery Coordinator for 3 months initially with the possibility of extension. The Service Delivery Coordinator will provide comprehensive operational and administrative support to assist in the development and delivery of key areas within housing-related customer services.

• Salary: £16.37/hour


• 37 hours per week


• Belfast city centre office

Key Responsibilities

• Support day-to-day operations of the Service Delivery team, including managing office resources and internal communications.


• Assist with responding to Freedom of Information and Subject Access Requests.


• Manage the central complaints mailbox, ensuring timely and appropriate responses.


• Coordinate meetings and learning opportunities for staff.


• Contribute to the organisation's records management and data protection compliance.


• Support investigations into complaints and liaise with internal departments to ensure consistent, high-quality service responses.


• Help gather and analyse customer feedback to improve service delivery.


• Represent the Customer Excellence team in meetings and forums when required.


• Liaise with community groups, public bodies and external partners to promote strong working relationships.

Essential Criteria

• A university degree plus at least 1 year of relevant experience,
  OR
  At least 2 years of relevant experience supported by ongoing professional development or experiential learning.


• Strong written and verbal communication skills, including the ability to coordinate written responses and communicate professionally with stakeholders.


• Experience working collaboratively with internal and external stakeholders.


• A valid driving licence or access to a suitable mode of transport to fulfil the duties of the role.

Desirable Criteria

• Experience analysing and interpreting data to improve services.


• Understanding of housing management practices.


• A recognised professional qualification in housing (or related field).

For further information on this job, or any other Public Sector role in Northern Ireland, apply via the link or contact Ryan Sykes for a confidential chat today. VANRATH acts as an agency and employment business for permanent recruitment and the supply of temporary workers.