Customer Support Advisor - #1719662

Location:Belfast - This role may be commence at our Gassworks site before moving over to The Paper Exchange, 43-63 Chichester Street, Belfast, BT1 4RA

Hours:Full Time (35 hours)

Morning pattern:

• Start times between9am and 11amand end times between5pm and 7pm
  


• Maximum of5 out of 7 days(based on a Monday-Sunday week)


• Maximum of37.5%weekend daysover a 4 week period

Do your best work. Live your best life – and help others do the same.

Life moves fast, and our customer support roles do too. That’s why we offer flexible working patterns crafted to help you balance your career with what matters most.

As a Customer Support Advisor, you’ll be the friendly voice our customers rely on. Helping supporting customers navigate our banking app and help with complex needs you’ll make banking easier. Support from a great team and access to the tools and training required for success are available.

• A passion for helping people– You’ll listen, understand, and find solutions.


• A strong emphasis on great service– You'll always strive to provide outstanding support to customers.


• A willingness to learn– No banking experience? No problem as full training will be provided over a six-week period.

We’ll set you up for success.

From day one, you’ll get a comprehensive six-week on-site training programme, plus ongoing support in growing your career.

We put you first, so you can put our customers first.

Join us, and you’ll have access to benefits that support your wellbeing, finances, and future:

• Hybrid role with homeworking from completion of training and vital checks


• A generous pension contribution of up to 15%


• Annual performance-related bonus


• Share schemes including free shares


• Discounted shopping and lifestyle benefits


• 22 days' holiday plus bank holidays


• Wellbeing initiatives and generous parental leave policies

And from 1st April, your salary package will increase as part of our annual pay review.

About our Gasworks site...

With a track record for developing our colleagues this pioneering site has award-winning teams and Leadership to help you progress your career.

It also tries to make the working day enjoyable with the following facilities:

• On-site car parking with Electric charging docks


• An extensive canteen


• Rest areas with pool table, TVs, games consoles etc.


• Quiet reflection rooms


• A kitchenette area on each floor equipped with fridges & microwaves


• On site showers & changing facilities

Coming soon..............Our The Paper Exchange site in Belfast is more than just a workplace—it’s built for you:

• A great working café with roof terrace


• Breakout spaces for focus work and collaboration


• Contemplation rooms


• Onsite shower and changing facilities including accessible facilities

Be part of something bigger.

At Lloyds Banking Group, we’re building a diverse, inclusive, and forward-thinking organisation where you can be yourself.

We have a range of colleague networks free to all colleagues, each of them offers opportunities and events, including mentoring, career development, networking, access to role models. Joining a network can also help increase understanding of the personal challenges facing some colleagues and how best we can all support each other.

We want our people to feel that they belong and can be their best, regardless of background, identity, or culture, and we were one of the first major organisations to set goals on diversity in senior roles, build a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. In case you require any reasonable adjustments, kindly let us know, and we can work together to address your needs.

Ready to make a difference? Apply now.