Senior Marketing Executive – Customer Communication - #1710919

Company Description

We are looking for a proactive and detail-oriented marketing professional to support the execution of our marketing and customer communication strategy. In this role, you will be responsible for delivering effective marcomms campaigns, creating engaging content, and ensuring a seamless customer journey from onboarding to in-life.

This is an exciting opportunity for someone who enjoys hands-on marketing, working closely with sales, account management and our central communications teams to deliver a consistent and compelling customer experience.

Job Description

Customer Communications & Campaign Execution

• Develop and deliver email marketing campaigns that support onboarding, engagement, and upsell opportunities.
• Ensure clear, consistent messaging across all customer touchpoints.
• Work with sales, account management and customer service teams to provide timely and relevant customer communications.
  
  

Salesforce & Email Marketing

• Create and manage customer email templates in Salesforce/Marketing Cloud, ensuring they are visually engaging and conversion focused.
• Support the automation of customer lifecycle communications to enhance engagement and retention.
• Use A/B testing and performance data to optimise email content and design.
  
  

Upsell & Retention Focus

• Develop targeted customer communications that increase product adoption and generate upsell opportunities.
• Assist in customer retention initiatives, ensuring satisfaction and long-term engagement.
• Support the implementation of customer feedback mechanisms to improve content and messaging.
  
  

Cross-Team Collaboration

• Work closely with Sales, Customer Support, and Commercial teams to ensure a joined-up approach to customer communications.
• Maintain brand consistency across all external-facing materials.
• Support wider marketing initiatives as needed.
  
  

Qualifications

• Marketing or Communications Background: A minimum of 2 years in a similar role and a relevant degree or equivalent qualification/ experience.
• Email Marketing & CRM Experience: Experience using Salesforce/Marketing Cloud or similar email marketing platforms and CRM tools.
• Strong Copywriting Skills: Ability to write engaging and effective customer communications.
• Attention to Detail: Excellent proofreading and content review skills.
• Basic HTML Knowledge (or willingness to learn): Useful for email formatting and editing.
• Commercial Awareness: Ability to align marketing efforts with business goals, driving measurable impact.
• Collaboration & Communication: A strong team player who can work cross-functionally and engage stakeholders effectively.
• Project Management: Experience managing multiple campaigns simultaneously with strong prioritisation skills.
• Proactive & Results-Driven Mindset: A self-starter who takes initiative and drives marketing improvements.
  
  

Additional Information

• Work in a fast-paced, customer-focused environment.
• Gain hands-on experience with email marketing, automation and AI tools.
• Be part of a team that values creativity, collaboration, and results.
• Opportunity to develop skills in customer lifecycle marketing and retention.
  
  

If you're looking for a role where you can execute impactful marketing campaigns and play a key role in customer engagement, we’d love to hear from you.

Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected].

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note To Recruitment Agencies

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.