IT Support, Desktop, Support Technician, 2nd Line - #1704731

Support Technician – Laptop Set-up Refresh Clinic

Location: Onsite | Contract-Based | Immediate Start

LISBURN

SC Clearance Ideally

Join a fast-paced and dynamic IT deployment project as a Support Technician in our Laptop Refresh Clinic. We are seeking proactive, detail-oriented individuals to assist in the efficient delivery and refresh of end-user devices in line with a major technology rollout.

Key Responsibilities:

• Transport devices as instructed by the Contractor Engineer and Site Manager between onsite storage and the Refresh Clinic.


• Login to systems using contractor-provided devices under guidance and supervision.


• Perform hands-on laptop refresh activities following the defined project processes.


• Collect legacy devices from users and issue new devices based on the migration schedule.


• Ensure accurate device tracking — handover and collect the correct number of units daily.


• Update all steps in the Contractor’s workflow management system with precision.


• Promptly report migration issues and escalate unresolved problems to Post Migration Support Engineers.


• Carry out daily manual stock checks and communicate findings to site leadership.


• Prepare collected devices for return — package using original boxes, label per Designation Rules (“Disposal” or “Refurbishment”).


• Secure all devices and equipment in onsite storage at the end of each day.

Skills & Requirements:

• Previous experience in IT support, deployment, or refresh projects.


• Strong attention to detail and ability to follow strict processes.


• Good communication and reporting skills.


• Ability to work independently and within a team.


• Physically able to move equipment between locations safely.