Andras House - Groups Supervisor - #1702275

Job Description

About Us

Andras Hotels is Northern Irelands largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the Job?

You will directly support the reservations manager, assistant reservations manager and reservations team to ensure smooth and efficient operations in the department with the aim to achieve maximum revenue to meet or exceed the revenue target.

Hours

40 hours

What We Offer

Discounted Hotel Rates across 000s of hotels worldwide for employees and for family and friends

Health Care Cash Plan

Diamond membership of Kingsbridge Hospital Group

Enhanced Pension Scheme

Enhanced Maternity Pay

Enhanced Paternity Pay

Cycle to work

Recruit a friend scheme

Employee Appreciation and Social Events

Employee of the Month Award

£20 for completion of FLOW training

Increased Annual leave with service

Discount at Bodyscape Employee rate and family and friend rate

Cyrospa discount rate at Bodyscape

Communication and advice on Health and Wellbeing

Andras Academy Training and Development Programmes and progression opportunities within the Andras Hotels Group

Work for globally renowned Hotel Brands

Reward Club Incentive Scheme

Hotel Incentive scheme

About The Role

Your day to day

• Management of group business, to include: check availability and quote for multiple properties; check bills upon departure and assist with any disputes; manage allocations, series, release and cancellation policies
• Relationship management with our Leisure / Wholesale / Group partners, building strategic relationships with Tour Operators
• Assist the Reservations & Assistant Reservations Managers with agents contracts
• Gather groups productions reports and report information to Reservations & Revenue Managers
• Liaise with hotels and department to deal with and resolve groups queries and issues
• Have a clear understanding of the Brands and Brand standards
• Assist in management of PMS and Central Systems
• Awareness of rate strategies and brand promotions
• Be fully cross trained to the correct knowledge and skills to be able to sell and manage each of the properties facilities and systems
• Assist with cover to reservations team for holidays/absence etc.
• Assist reservations team with management of systems
• Be able to report to senior management on behalf of the Reservations Manager
• Partake in any external meetings/show-rounds when required
  
  

Accountability

Works within the Reservations Department

Hours of work typically Monday to Friday, but may include occasional evening and weekend shifts

How do I deliver this?

We genuinely care about people, and we show this through living the Andras Hotels behaviours.

• Teamwork work with commitment, cooperatively and effectively with others
• Brand Hearted understand and live the brand standards, exhibiting a positive, friendly manner with customers and colleagues
• Diversity & Respect welcome, include and demonstrate respect for all individuals from all groups
• Integrity honest, respectful and accountable
  
  

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.