Technical Support Engineer (US Hours) - #1695273

Product Support Engineer - **MUST BE BASED IN NORTHERN IRELAND**

MCS Group is delighted to be exclusively partnering up with a fantastic, new Cyber Security focused organisation on their search for a Product Support Engineer to join their growing team here in Belfast. This multi-national SAAS house champions career progression and growth, as well as a very trusting and flexible working environment.

• Troubleshoot technical issues across Linux, AWS, databases, and containers




• Support users through tickets, live chat, and screen shares




• Create documentation and contribute to the knowledge base




• Collaborate with engineering and product teams on escalations




• Work US business hours, 2pm-10pm

• Strong problem-solving skills and technical curiosity




• Experience with cloud infrastructure, networking, and debugging




• Excellent communication and customer service mindset




• Bonus: familiarity with SAML, REST APIs, SQL, JIRA, or Salesforce

• Fully remote - NI Based




• Supportive team environment that values autonomy and initiative.




• Opportunities to grow within a high-performing, purpose-driven team.




• Access to training, certifications, and resources to expand your skillset.




• A culture focused on doing things the right way, not the fast way.




• Flat team structure with open lines of communication.




• Excellent team retention - people like it here, and it shows.

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on 02896935520 or *********@mcsgroup.jobs.

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.