Technical Services Analyst - #1694420

Company Description

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers everyday in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Business Applications, Workplace Services and Cyber Security & Networking.

Values: Open, Trusted and Bold

Trusted Partners:

• Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
• HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
• Fortinet: Elite VIP Program – one of only 2 in the UK
• Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
  
  

Job Description

Technical Services Analyst to provide support as the first point of contact for customers

reporting IT issues. You will provide an exceptional standard of customer service when

answering calls, responding to customer queries and logging tickets.

Key Responsibilities:

• First point of contact for customers via telephone, email and our customer portal
• Log tickets accurately, with a high level of detail on the ticket management system
• Carry out basic incident resolution (first time fixes) where possible
• Proactively deal with customer queries
• Maintain a positive attitude and a high level of customer service at all times
  
  

Skills & Experience:

• Excellent customer service skills
• Excellent written and verbal communication skills
• Interest in Technology
• Experience of the Microsoft Office suite
  
  

Additional Information

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.