Onboarding Coordinator - #1686630

Onboarding Coordinator – EMEA

Belfast (Hybrid) | Approx. £25,400 PAYE

This role sits within the client's Staffing Office division.

Key Responsibilities:

• Develop strong relationships with hiring managers, procurement, HR, and other stakeholders to support the onboarding of temporary staff.


• Perform onboarding, maintenance, and offboarding tasks within the Non-Employee Management System (NEMS).


• Maintain accurate system data throughout the non-employee lifecycle.


• Act as a subject matter expert (SME) on non-employee management for the business area.


• Ensure compliance with internal policies and documented procedures for non-employee governance.


• Serve as a primary point of contact for client queries, escalating issues when needed.


• Manage a high volume of queries to resolution across business units in the EMEA region.


• Support continuous improvement efforts, automation initiatives, and operational excellence.

Essential Experience & Knowledge:

• Minimum 2 years in an administrative or business office environment, with experience using internal systems.


• Minimum 1 year of relationship management experience, demonstrating strong customer service skills.


• Familiarity with the staffing industry or vendor management systems.


• Proficient in MS Excel for data presentation and reporting.

Preferred Experience:

• Background in financial services, onboarding, staffing, or vendor management.


• Understanding of and ability to apply corporate policies.


• Experience with end-to-end sourcing tools, including implementation and change management.

Skills:

• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).


• Strong computer literacy and adaptability to new systems.


• Quick to learn and master new processes.


• Strong relationship management skills.

Key Qualities:

• Excellent attention to detail and organizational skills.


• Ability to thrive in a fast-paced, high-pressure environment.


• Capable of managing multiple tasks simultaneously.


• Strong problem-solving and communication abilities.


• Client-focused mindset with a collaborative approach.


• Commitment to continuous improvement and innovation.


• Flexible and adaptable to changing business needs.