Technical Product Support Specialist - #1671889
Johnson Controls
Date: 12 hours ago
City: Belfast
Contract type: Full time
Work schedule: Full day
Responsibilities
- Provide Technical customer support on JCI Access control/ Video products
- Logging and keeping detailed records of support cases
- Excellent triage open cases and troubleshooting skills,
- Resolve customer issues while scheduling time for proactive activities
- Troubleshooting software, hardware and Network issues
- Delivering technical product training on hardware or software applications
- Resolve customer issues while scheduling time for proactive activities
- Occasional on-call after-hours work may be required as needed by the customer.
- Writing technical Troubleshooting guides, user guides & product release notes
- 1-3 years of working in a customer-facing role
- Process and systems-oriented; you’re always looking to improve efficiencies for scale.
- Confident and personable; you’re able to handle customer challenges with ease.
- Organised and efficient: you’re comfortable managing multiple work streams at once.
- Excellent written and oral communication skills, with proficiency in English.
- Excellent customer service skills and ability to quickly establish technical credibility with customers.
- Analytical; you’re extremely data-driven and have strong attention to detail.
- Creative problem solver: you relish finding new ways to overcome obstacles.
- Self-learner: you don’t wait to be told what to do, you’re action-oriented.
- Cross-functional team experience including technical and non-technical roles.
- Proven experience with cloud platforms such as AWS, Azure, or Google Cloud.
- Experience with microservices architecture and related technologies (e.g., Docker, Kubernetes)
- Proven Experience of troubleshooting network issues
- Proven Experience with Virtual Platform as VMware, Hyper-V or Nutanix
- Ability to travel up to 20%.
- Bachelor’s degree in computer science or equivalent
- Cybersecurity or ITIL Certification
- Experience of Linux including shell scripts
- Experience of SQL
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