IT Support Engineer - #1669370

Company Description

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

We are seeking a skilled IT Support Engineer to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The IT Support Engineer will be responsible for maintaining, troubleshooting, and resolving IT issues to ensure the smooth operation of the company’s technology infrastructure.

Job Description

• Technical Support: Provide end-user support for hardware, software, and network issues via email, phone, or remote desktop assistance.
• Troubleshooting: Diagnose and resolve technical issues related to operating systems, applications, and network connectivity.
• Hardware & Software Setup: Install, configure, and maintain computer hardware, software, and peripheral devices.
• Network Administration: Monitor network performance, troubleshoot connectivity issues, and assist in setting up network devices (e.g., routers, switches).
• System Maintenance: Assist in system updates, backups, and security checks to ensure smooth and secure operations.
• Documentation: Maintain a knowledge base, document technical procedures, and create user guides to aid in problem resolution.
• Escalation: Escalate unresolved issues to higher-level technical teams as needed.
• End-User Training: Provide training to users on common software applications, cybersecurity practices, and IT policies.
• Support Tickets: Manage and track support tickets to ensure timely resolution of technical issues.
• Collaboration: Work closely with other departments to ensure that IT systems meet the organization’s needs.
  
  

Qualifications

• Education: Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent work experience.
• Experience: 1-3 years of experience in IT support or a related role.
• Technical Skills:
• Knowledge of Windows, macOS, and Linux operating systems.
• Familiarity with IT tools like remote desktop software and ticketing systems (e.g., ServiceNow, Jira).
• Experience with troubleshooting hardware, software, and network issues.
• Basic knowledge of networking concepts (DNS, DHCP, VPN, etc.).
• Experience in setting up and supporting office applications (Microsoft Office, G Suite).
• Familiarity with Active Directory and user account management.
• Soft Skills:
• Excellent communication and problem-solving skills.
• Ability to work independently and in a team-oriented environment.
• Strong customer service skills and patience when assisting end-users.
• Detail-oriented with a strong commitment to service excellence.
  

Preferred Qualifications

• IT certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar.
• Experience with cloud services (e.g., AWS, Google Cloud).
• Knowledge of basic cybersecurity practices.
  
  

Additional Information

• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
• 25 days holiday + Bank holidays
• Full-time position, with occasional on-call or after-hours support required.
• Occasional travel may be required for on-site support at remote offices or data centers.
  
  

Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected].

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note To Recruitment Agencies

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.