Head of Claims – Senior Leadership role - #1113510

Cpl is delighted to be working in partnership with Northern Ireland’s leading Insurance Provider to appoint a new Head of Claims to lead their Claims function across the NI market.

This is a fantastic opportunity for a Senior Insurance professional to join this market leader in a Senior Leadership role.

About The Role

Reporting to the Claims Director, the successful candidate will be responsible for managing and leading this companies Claims function in the Northern Ireland market, ensuring effective management of the portfolio of Motor Damage & Personal Injury claims, while successfully delivering on their Claims strategy.

What you’ll be doing:

• Develop and deliver Northern Ireland Claims functions strategies to ensure effective cost control and commercial advantage, including the development of opponent specific strategies to ensure best settlement methods.


• Lead and engage high performing teams, through feedback, coaching and compelling communication.


• Monitor the key external and changes to the claims environment and quantify the likely impact on claims costs and making the necessary changes in our settlement plans to counteract any external changes.


• Build a culture of responsibility and empower others to act and look for opportunities to learn and develop ourselves and deliver sustainably business performance.


• Work in partnership with all three claims sites to maximise best practice and to share learnings amongst similar sites.


• Represent this company on various external committees which are crucial to understanding and influencing the claims environment in Northern Ireland.


• Develop key controls for ensuring adherence to relevant regulatory requirements including Solvency II, Group Standards and other external regulations impacting Motor or Personal Injury Claims.


• Manage customer experience to continuously improve and deliver excellence in our customer journey.


• Identification and management of Risk within the Claims area
  

What you’ll need to succeed?

• 10+ years’ experience of managing a claims function, or significant part thereof likely to include Motor Damage and/or Personal Injury and/or Claims services function(s).


• A minimum of 5 years’ experience in a leader role, showcasing a pragmatic, common sense attitude and positive approach to coaching & mentoring teams.


• A relevant business degree is essential, with a CII/ACII/ FCII qualification beneficial.


• Extensive practical experience of optimising performance, meeting deadlines/targets and achieving results in a similar environment.


• Customer First orientated, and adept at leveraging customer data and insights to meet customer needs.


• Excellent interpersonal skills to build relationships, influence at all levels throughout the organisation especially ability to develop senior reciprocal relationships.


• Strong project manager with excellent planning and organizational skills, with the ability to prioritise workload in order to deliver on objectives and to make deadlines.


• Experienced and competent negotiator, highly pragmatic with a hands-on approach to deliver solutions.


• Strong analytical skills with ability to analyse, utilise and present data in a user-friendly way
  

What’s on offer?

This business is offering a fantastic compensation package which will include:

• An attractive salary with annual review


• Annual company & performance-based bonus


• Contributory pension scheme (up to 12% employer contributions)


• Life Assurance


• Generous annual leave plus Bank Holidays


• A flexible hybrid working model offering 40% of your week working from home and a base in their Belfast Head Office.


• Employee discounts


• Education support and plenty of learning opportunities
  

To apply send your CV via the link or contact Emma Braniff at Cpl for further details